About Products
Our products are generally made of high quality, durable and long-lasting materials such as wool, cotton and acrylic. Material information is specified in detail on each product page.
We have carpet and rug options in different sizes. In addition to standard sizes, we also offer special size options for some products.
Our collection includes both hand-woven and machine-made carpets and rugs. The type of production is specified in the product descriptions.
Many of our carpets and rugs have non-slip bases. You can find information about this feature in the product descriptions.
To keep your carpets and rugs looking like their first day for a long time, we recommend that you clean them with a vacuum cleaner at low speed and, if possible, use professional cleaning services.
Yes, you can contact us for special dimensions or special design needs. We welcome special order requests depending on stock and production conditions.
There may be slight differences in color tones due to screen settings and lighting conditions. However, we take professional shots to provide the most accurate images.
Order and Shipping
After you place your order, we will send you an email with a tracking number that you can use to track your order.
It takes an average of 1-3 business days for domestic shipments and 7-10 business days for international shipments. Shipping times may vary depending on the shipping company you choose.
Yes, we ship to many countries. You can select your country on the shopping cart page to get information about the countries we can ship to and shipping costs.
You can share your change or cancellation requests with our support team before your order is shipped.
Returns and Exchanges
Yes, you can return your product within 14 days after receiving it. You can check our return policy for our return conditions.
Once the return is approved, your refund will be made within 3-7 business days.
Yes, you can make an exchange as long as our stocks are available. You can contact our support team for the exchange.
Yes, all our products are covered by a 24-month manufacturer's warranty. If you need more information about the warranty conditions, you can contact us.
Payment and Security
We accept Visa, Mastercard, Amex and Troy cards. We also offer bank transfer and cash on delivery options.
Yes, all payments are protected by secure SSL certificates. Your credit card information is kept safe.
We have installment payment options with credit card. You can see the installment options while selecting the payment method on the cart page.
