Your order will arrive at your door via Yurtiçi Kargo within 1–3 business days; every shipment is insured until delivery. Shipping is free for orders of 10,000 TL or more; for orders below this amount, the shipping fee is 999 TL. We offer 3 interest-free installments with all cards.

International shipments are sent via DHL Express free of charge; the estimated delivery date for your region is shown on the product page.

If your rug is not as expected, you can return it within 14 days of delivery. Return shipping is covered by us. In addition, every rug comes with a 2-year warranty against manufacturing defects.

For pre-order products, the delivery date is also specified in the estimated delivery section on the product page.

Protect Your Rug’s Elegance
A careful care routine should be adopted to preserve the original splendor and silky texture of Carpetdocia’s handwoven, natural-fiber creations—pieces that add value to your living space—for generations to come.

Immediate Action and Liquid Spills
When a liquid is spilled, timing is the most critical factor. Using a clean, slightly damp cloth, remove the liquid from the surface by gently blotting only—never rub. Always work in the direction of the rug’s pile (the natural direction in which the fibers lie). Rubbing can damage the structure of delicate fibers such as TENCEL™ and viscose. If in doubt, stop immediately.

Routine Care and Light Balance
For your weekly cleaning routine, always use vacuum cleaners with low suction power. High-powered upright vacuums and stiff brushes can damage the natural structure of handwoven yarns. To balance the natural fibers’ reaction to light and prevent uneven color changes (fading), we recommend changing the direction of your rug every 2 to 6 months.

Expert Care (Professional Cleaning)
Delicate materials such as handwoven fibers, TENCEL™, viscose, and New Zealand wool should not come into contact with household chemical cleaners. These products can irreversibly damage the rug’s silky sheen and structural integrity. For deep cleaning, seek assistance only from professional rug-care centers specializing in natural fibers.

Washing Instructions
The delicate pieces in the Carpetdocia collections are not suitable for machine washing due to their construction. (Only specific models clearly marked “Washable” in their names may be washed in household machines using a low-temperature, delicate cycle.)

Our Uncompromising Quality and Ethical Vision The Carpetdocia vision requires us to uphold the highest standards not only in aesthetic excellence and design, but also in ethical values, human health, and respect for nature. Every handwoven piece in our collections proves its quality and unwavering commitment to sustainability through the world’s most prestigious international certifications:

TENCEL™ Breathable botanical fibers derived from nature and produced using an environmentally responsible closed-loop system. Their silky touch adds organic elegance and unparalleled softness to your living spaces.

Wools of New Zealand™ A mark of excellence guaranteeing the traceability of the world’s finest wool fibers, sourced from New Zealand’s pristine natural environment. It confirms that only the highest-quality wool, produced through processes that uphold the highest standards of animal welfare and environmental responsibility, is used.

OEKO-TEX® Assurance One of the textile industry’s strictest and most independent standards, confirming that our textiles contain no chemicals or harmful substances hazardous to human health, ensuring absolute safety in your living spaces.

Sedex® Ethical Trade Global recognition of our deep respect for people and craftsmanship at every stage of our supply chain. It documents our unwavering commitment to responsible production and transparent trade principles.

These international certifications are the strongest guarantee that every rug bearing the Carpetdocia signature is not merely a timeless decorative piece, but also a reflection of our respect for your home, your health, and our shared future.